Why Are Online Backups Considered More Beneficial?
The data is immediately stored off-site using an automated back up system. Also, only an internet connection is needed. Completely eliminating the need for expensive backup equipment and media. And, since the system is automated, manual labor is eliminated.

How often will my computer be backed up?
As often as you wish, because you set up and administer the backup schedule that works best for your company.

How long does the backup take?
Depending on the speed of your connection and the size of your backup, your initial backup over the Internet will take the longest amount of time. After the initial full backup, Incremental nightly backups are significantly smaller along with data compression resulting in a much more efficient and faster backup.

Because the initial backup requires transmission of all data, it takes the longest and may require multiple sessions to complete. The service will "chip away" at the initial backup until it's complete with no user intervention required. After the initial backup is complete, nightly backups are significantly smaller and result in a faster backup.

How many backups do you retain?
By default we maintain 7 versions.   We can customize your number of online backups to meet your company's needs. You can customize a retention scheme that works best for your company. Most clients use a grandfather-father-son scheme where daily backups are retained for 1 week, weekly backups are retained for 1 month, and month-end backups are retained for 1 year.

What tasks do I have to do every day to run a backup?
None! Once you schedule the time and frequency of your backups during installation, the backups run automatically.

Are the backups incremental backups?
They can be. Again, you have complete control, full, incremental or differential or a mixture of all 3. It's up to you!

What if I have a transmission or modem connection failure during the backup?
If a transmission is interrupted in the middle of a backup, the software will continue to retry to connect for up to 1hr. until a connection can be re-established, then continue the backup where it was interrupted. If it takes longer then 1 hour to re-establish the connection, it will try again on the next scheduled backup.

How are open files handled?
This is rarely an issue since backups are performed after business hours.

Can I use my computer while backing up?
Yes you can, Data Vault's Online Backup System runs in the background, and will not interfere with other programs you are running.

What happen if I get disconnected during the backup?
No Problem. If a current backup cannot be sent or is interrupted, the Backup client software will continue to retry until a connection can be re-established, it will pick up from where it was interrupted until the entire backup is complete.  

Do I need to back up my entire computer?
No. Clients back up only their data files. Select only the files, directories, or drives that you wish to back up. Of course, Data Vault can only restore the data you schedule to back up. Make sure you are backing up all your critical files, and have your programs and operating systems off-site.

How much data can I back up?
As much as you want. You will be charged on the amount of actual compressed data you store. Click here to see pricing for a range of storage sizes.

How do I backup multiple computers? What about remote sites?
We will gladly install the software in any and all of your systems to ensure complete security.

What happens if I unknowingly back up corrupted files?
The corrupt files get backed up and stored on our system. A backlog of backup sets that you can restore from will allow you to go back and restore files from the last date that the files were valid. That's why having a sufficient backup retention is important.

Do I need to backup my entire computer?
No. You only need to backup important user files, not program or system files. If your computer crashes, you can restore programs and the operating system from the original CD-ROMs. Your important user files can be restored from your Data Vault Account.

How much data can I backup?
Data Vault's Online Backup offers flexible account sizes. Contact sales@datavaultcorp.com for custom plans and pricing.

Can I backup my entire drive with Data Vault's Online Backup?
No. Data Vault's Online Backup is designed to only backup user files and not system or program files. In the event of a computer crash, it is recommended that you reinstall the operating system and all programs from the original disks.