Online Backup Service by Data Vault Corp

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F.A.Q's
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>Backing Up
>Restoring Data
>Operating Systems >Connectivity
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Frequently Asked Questions: General

How is Data Vault different from other online backup services I've heard about?
Our software is completely client controlled. We do not and can not access your data. All backup schedules, files choices, options, est. are in YOUR control. The data is compressed and encrypted BEFORE it leaves your computer and you are the only one with a key.

Why do I need Data Vault Online Backup Service?
One of the most basic rules when using a computer is routinely backing up your files. Most users do not backup their files as often as they should and, even if they do, they do not store their data safely off-site. Data Vault Online Backup eliminates the hassle of backing up because there are no additional hardware components, disks or tapes. And you have the added security of having your files backed up off-site to our secure facility. You can sleep better at night knowing all your data files are backed up properly.

How do I get started?
It take less than 5 minutes to start protecting your data. Just go to our pricing page, select your desired plan, download and register Data Vault's online backup system.

Can I use Data Vault Online Backup Service on two different computers if I only have one Account?
Backup is designed so that each computer has its own Account and the Account NOT be shared between 2 or more computers. There are two main reasons. The first is that if you are backing up files from two different computers to a common Account, files with the same name will be overwritten in your common Account. The second reason is that in the event of a computer crash, it would be difficult to restore files to a specific computer from a common Account.

You can backup data on ANY operating system that Windows can see as a mapped drive.

I have a tape system, why should I use Data Vault?
Tape systems can be reliable, but require a high level of ongoing maintenance to guarantee reliability. Data Vault uses a triple redundant system, meaning we maintain three separate backups of your data in two locations. With Data Vault 100% of your backups are store on redundant, fault-tolerant servers, with secondary off-site CD storage.

Important: Your data is at risk if you are using a tape backup system and do not:

clean your tape drives once a month;
take your backups off-site every night, while keeping them close enough that they are easily accessible;
test and restore once a month;
keep at least a 20 backup rotation;
have easy access to your backup software if you have to re-install it;
eliminate the possibility of magnets being near tapes

The main risk of using tape systems is that they can break, but appear to be working. All indications are that backups were successful . . . until you try to restore.
If your data is security sensitive - Tapes can be read from other drives - there is no encryption method with tapes.

If you want to continue to use tapes as your primary backup, consider using Data Vault as a secondary backup solution just in case your primary backup system fails. Remember, redundancy is the key to data security!

Can I still use my tape system?
Yes. Many of our clients use us as a secondary backup and continue to run their tape backups. This reduces the need to haul tapes off-site while ensuring that data will never be lost.

Does it work if our company has a firewall?
Absolutely. The software works on a specific port which can be opened by your firewall allowing the software to run.

How much does it cost?
$19.95/month for up to 2 gigabyte of data. The price is based on the compressed data stored on our system, and the amount of compression varies according to the type of data you are backing up. Go to our pricing page to view other pricing levels.

What happens if I exceed my quota?
If you exceed your quota, Data Vault's Online Backup system will not prevent your backups from continuing your account will automatically be adjusted to the next storage level. Likewise if your storage needs should decrease your account will be invoiced at the lower level.

What happens to my data after it's transmitted to Data Vault?
Redundant copies of your data reside encrypted in our facility. No one has access to your data but you.

I have mirrored /RAID hard drives. Won't that protect me from viruses or data loss?
No. Mirrored hardware only protects you from a hardware failure. Since 90% of data loss is due to data corruption or user error, mirrored equipment offers no protection. This is because corrupt data gets instantly written to the mirror equipment. The only way to protect your data is by having a backlog of backups to restore from.

What type of information on the backup is available to the me?
In the restore tab of the software, the administrator can see each backup by date. They can also search for specific files in this area.

How do I get started?
Simply call our offices @ 301-352-9449 or email us (sales@datavaultcorp.com) and we will get you set-up and going.