Frequently Asked Questions:
General
How is Data Vault different from other online backup services I've
heard about?
Our software is completely client controlled. We do not and can not access
your data. All backup schedules, files choices, options, est. are in YOUR
control. The data is compressed and encrypted BEFORE it leaves your computer
and you are the only one with a key.
Why do I need Data Vault
Online Backup Service?
One of the most basic rules when using a computer is routinely backing up
your files. Most users do not backup their files as often as they should
and, even if they do, they do not store their data safely off-site. Data
Vault
Online Backup eliminates the hassle of backing up because there are no additional
hardware components, disks or tapes. And you have the added security of
having your files backed up off-site to our secure facility. You can sleep
better at night knowing all your data files are backed up properly.
How do I get started?
It take less than 5 minutes to start protecting your data. Just go to
our pricing page, select your desired plan,
download and register Data Vault's online backup system.
Can I use Data Vault Online Backup Service on two different computers if I
only have one Account?
Backup is designed so that each computer has its own Account and the Account
NOT be shared between 2 or more computers. There are two main reasons. The
first is that if you are backing up files from two different computers to a
common Account, files with the same name will be overwritten in your common
Account. The second reason is that in the event of a computer crash, it
would be difficult to restore files to a specific computer from a common
Account.
You can backup data on ANY operating system
that Windows can see as a mapped drive.
Can I still use my tape system?
Yes. Many of our clients use us as a secondary backup and continue to run
their tape backups. This reduces the need to haul tapes off-site while
ensuring that data will never be lost.
Does it work if our company has a firewall?
Absolutely. The software works on a specific port which can be opened by
your firewall allowing the software to run.
How much does it cost?
$24.95/month for up to
30 gigabyte of data. The price is based on the
compressed data stored on our system, and the amount of compression varies
according to the type of data you are backing up. Go to our pricing page to
view other pricing levels.
What happens if I exceed my quota?
If you exceed your quota, Data Vault's Online Backup system will not prevent your backups from continuing
your account will automatically be adjusted to the next storage level.
Likewise if your storage needs should decrease your account will be invoiced
at the lower level.
What happens to my data after it's transmitted to Data Vault?
Redundant copies of your data reside encrypted in our facility. No one has
access to your data but you.
I have mirrored /RAID hard drives. Won't that protect me from
viruses or data loss?
No. Mirrored hardware only protects you from a hardware failure. Since 90%
of data loss is due to data corruption or user error, mirrored equipment
offers no protection. This is because corrupt data gets instantly written to
the mirror equipment. The only way to protect your data is by having a
backlog of backups to restore from.
What type of information on the backup is available to the me?
In the restore tab of the software, the administrator can see each backup by
date. They can also search for specific files in this area.
How do I get started?
Simply call our offices @ 301-352-9449 or email us
(sales@datavaultcorp.com) and we will get you
set-up and going.
